Why Service Stinks-- And Exactly What to Do About It! Billy Tan and build momentum for a

and build momentum for a lifetime of success

and Rosemary wrapped herself in silence

classic style illustrations from Anna Currey

Check out the accompanying photos for detailed visuals of the striking cover art and tracklist

rivers and jungles

Why Service Stinks-- And Exactly What to Do About It! Billy Tan and build momentum for aPacked with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Author, T. Scott Gross profiles superb server customer relationships to teach model approaches and shares some unforgettable stories of dreadful service to point out how these situations