The Gentle Art of Verbal Self-Defense at Work Allen Lane The Penguin Press tooling leather book covers

tooling leather book covers

whirlwind narrative that goes behind the scenes to reveal one of the most compelling business stories of the new century

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The Gentle Art of Verbal Self-Defense at Work Allen Lane The Penguin Press tooling leather book coversFor some employees, verbal abuse can be the everyday language of doing business. Defending yourself from verbal abuserscalmly, professionally, and successfullycan be crucial to your on the job success. Suzette Haden Elgin, a nationally recognized linguistics expert and author, applies her proven techniques for combating verbal attacks to common workplace situations. Her strategies help you recognize and defend yourself from verbal abusefrom casual